About Us

We are Electrip Group

Electrip group helps companies design their entire customer relationship program to cohesively build a better brand and connect with consumers. We help corporate companies design, create and roll out fantastic customer experiences for effective marketing - cornerstones of any good business. Whether you’re putting the time and effort into developing great relationships with clients or ensuring you provide a consistently excellent service, taking time out to develop capability and remove ambiguity to people who matter most at the front line is a sure-fire recipe for success.

However, delivering perfect customer service to an increasingly tech-savvy audience who have come to expect a seamless, next-generation experience is no small feat! In the quest to give customers the best possible experience, technology is the first and best weapon businesses have at their disposal. As consumers and stakeholders become increasingly reliant on mobile devices as their primary means of engagement throughout the value chain, it’s vital that businesses themselves have the tools to be able to respond in kind, creating a flexible, digitally cognizant customer service model that exceeds all expectations.

More than ever before, customers and clients are using new technology to interact with and do business in a highly flexible way. Whether they’re at your store, on their mobile on the way to work, or at home on the laptop, your customers expect to be able to engage with your business across a multitude of platforms, and in a way that perfectly suits their current circumstances. You must be mobile enough to consistently add value to the experience of your customers, no matter where or how they choose to reach out to your business. More importantly these devices are being used within the corporate value chain to build a better service delivery model using data analytics bolstered via the internet of things, machine learning and artificial intelligence.

Electrip helps build these new processes to identify, develop and build capability of the required manpower and infrastructure for legacy companies. In today’s digital world, it is more and more about the end consumer. The overall customer experience will be determined by how seamless and effective the experience is across the entire value chain.

How then does a business rise to meet the next generation demands of their customers? Quite simply, we help them adopt the technology and the practices of the consumer and use it to hone their own competitive edge. Embracing enhanced mobility isn’t just about interacting with customers through technology, however. It’s about identifying key areas in your value chain and giving your manpower or business the ability to deliver perfection in a way that benefits you and your team as much as it benefits your customers.

For businesses, the challenge now is to step up and continue to exceed customer expectations in a millennial and mobility-oriented marketplace. Whether that’s leveraging business mobile solutions to provide a responsive, attentive service, or taking advantage of increased mobility to get out of the office and develop amazing relationships with clients, it’s clear that mobility must now be at the heart of exceptional customer service. Electrip helps you take advantage and deploy the technology, helps you redesign processes so that you are able to compete effectively in this new digital world.


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